Ordering and Delivery
Ordering
Via our website, you can choose from more than 1000 products. Thanks to our handy navigation, you can search per category which piece of meat, sauce, or rub suits you best. Besides searching through our navigation bar, you can also use the search function at the top of the homepage. All search results are clearly displayed and can be sorted from A to Z and vice versa.
Once you have found what you were looking for and placed it in the shopping cart, you can easily complete your order via this cart. If you already have an account and are logged in, your details will appear immediately at checkout. If you don't have an account yet, you can easily create one now. Once you are in the cart, you can also redeem a gift card by entering the code in the designated field and the amount will be immediately deducted.
If you need help logging in, ordering, or simply prefer to have someone assist you by phone, you can always contact us at 0172-577147. We are available by phone on weekdays between 10:30 - 12:00 and 14:00 - 17:00.
What are the delivery times for evening delivery?
Our packages are delivered Monday through Friday between 17:00 and 22:30. This can be to any address within the Netherlands or Belgium, except the Wadden Islands and French-speaking Belgium.
After your order, we register your package and you will receive an email from the carrier with the chosen time window. With the provided track and trace details, you can easily track your package online. You can give any delivery instructions to the driver via live chat.
On the day of delivery, you will receive the track and trace email around 15:00. You can use this to check the delivery time window. We advise you to be present at the chosen delivery address during this time. If you are unexpectedly not at home, we recommend giving delivery instructions to the driver, for example which neighbor may receive the package. If you are not home and have not provided instructions, the driver will try to deliver the package to one of the neighbors. Please keep an eye on the messages about this and ensure your neighbors know there are meat products in the box that need to be kept refrigerated or frozen.
Which delivery days do we offer?
We deliver Monday through Friday. During the ordering process, you can choose the desired delivery day and plan ahead. If you want your package as soon as possible, the following deadlines apply:
Delivery Monday evening; order before Monday 11:00 AM
Delivery Tuesday evening; order before Tuesday 11:00 AM
Delivery Wednesday evening; order before Wednesday 11:00 AM
Delivery Thursday evening; order before Thursday 11:00 AM
Delivery Friday evening; order before Friday 11:00 AM
Pickup
Of course, you can also pick up your order at our location in Ter Aar. You can select this as a shipping method. Once you have placed your order, it will be ready for pickup. You will also automatically receive a nice pickup discount on your entire order. Pickup is possible on weekdays from 09:00 to 17:30 and on Saturdays from 09:00 to 15:00. You are also welcome without prior ordering, but please be aware there might be a short wait while we prepare your order. Luckily, we have delicious coffee!
Our address:
Hertog van Beijerenstraat 23
2461 EM Ter Aar
(Industrial Area Bovenland)
Our sustainable packaging
We highly value sustainable packaging. For this reason, we do not use styrofoam (EPS) or other environmentally harmful packaging. The packaging we use is fully recyclable, biodegradable, and/or reusable.
Your order is neatly packed in a cooling sleeve.
Inside the cooling sleeve you will find ice packs. These deep-frozen ice packs ensure your products stay at the right temperature. The contents of the ice packs are 100% natural and environmentally friendly. After use, you can cut open the ice packs and dispose of the contents down the drain. Make sure the ice packs are at room temperature to make this easier. The packaging can then be disposed of with the regular waste. You can also reuse the ice packs at home to keep things cool during grocery shopping or a day at the beach.
The cooling sleeve with ice packs must of course be transported insulated. We pack this cooler bag in a recycled outer box which you can recycle with paper waste.
This way we have put together suitable packaging so that you receive your order in the right condition and together we consciously protect the nature around us.
Are shipping costs charged?
Shipping perishable goods is a complex process. It is very important that products are transported under certain conditions and delivered at the correct temperature. For that reason, the costs are higher than shipping a book, for example. We try to keep these costs as low as possible. We apply the following shipping fees:
For orders up to €50, we charge €10.95 shipping (For Belgium €12.95)
For orders between €50 and €89, we charge €8.95 shipping (For Belgium €10.95)
Orders above €89 have free shipping (For Belgium from €100)
It is of course a waste of packaging and the carrier's trip to place a very small order. Therefore, it pays off to fill your cart well, both for you and for the environment.
Tips for storing your products at home
Once your order has arrived, we recommend placing it directly in the freezer. On the labels of the products, you can find the shelf life of these products when stored in the freezer. This is almost always at least 3 months at -18 degrees Celsius. If you want to use the products, it is best to take them out of the freezer 1-2 days in advance and place them in the refrigerator. After thawing, the products have limited shelf life and we advise against refreezing.
If you have forgotten to take your meat out of the freezer, you can defrost it faster. Check if the packaging is still vacuum sealed. If so, you can place the meat with the packaging in a bowl of cold running water. This way the product is defrosted faster. If the packaging is no longer vacuum sealed, you cannot use this method.
When is delivery available on the Wadden Islands and in French-speaking Belgium?
We currently deliver daily to the Wadden Islands and French-speaking Belgium. In the afternoon, we hand over the packages to DHL. These packages are sorted the same evening at the DHL sorting center and then delivered within 24 to 48 hours. We pack these packages in boxes with ice packs. This keeps everything cooled for up to 48 hours. Unfortunately, we cannot guarantee frozen condition on these deliveries.
Daytime delivery; order before 11:00 AM
For orders to Belgium, we charge standard shipping costs of €10.95 to €12.95. Orders above €100 have free shipping.
Returns and Refund Policy
Return Policy for Fresh Meat and Frozen Products
Please note that perishable products such as meat, fish, and other frozen items cannot be returned. Due to food safety regulations and limited shelf life, these products cannot be accepted back. Please check your order immediately upon delivery. If there is an error or quality issue with your order, please contact our customer service team right away.
Return Policy for Non-Food Items (Delivered via DHL)
For non-food items shipped via DHL, such as accessories, BBQ tools, or kitchen utensils, you have the right to withdraw from your purchase within 14 days of receiving your order. After cancellation, you have an additional 14 days to return the product.
If you exercise this right of withdrawal, the full order amount, including the original shipping costs, will be refunded, provided the return conditions outlined below are met.
Return Address
Beef&Steak
Hertog van Beijerenstraat 23
2461 EM Ter Aar
The Netherlands
Returning Your Item via DHL:
You can easily return your parcel through a DHL ServicePoint. Return shipping costs are at your own expense unless otherwise agreed. Please always include your order number with the return shipment so that we can process your return quickly. The product must be unused and returned in its original packaging. Please keep your proof of shipment, as this serves as proof of return.
Processing Your Return
Once we have received and inspected your return shipment, we will cancel the order and issue a refund. The refund will be made using the same payment method that was used to place the order.
Return Policy for Barbecues (Delivered via DHL)
Barbecues delivered via DHL are also covered by a 14-day right of withdrawal following delivery. After cancellation, you have an additional 14 days to return the product.
The barbecue must be returned in its original condition, unused, complete, and, where reasonably possible, in its original packaging. During the withdrawal period, we ask that you handle the product with care and only unpack and inspect it as you would in a physical store.
Returning a Barbecue via DHL:
Due to the size and weight of barbecues, you must contact our customer service team in advance to arrange the return. We will provide a return label and specific return instructions. The cost of returning large items such as barbecues will be communicated beforehand and may vary. Please always include your order number with the return shipment so that we can process it correctly.
If you have any questions about returning a product, please feel free to contact our customer service team.
Shop-in-shop locations
If you don’t feel like waiting for your package, choose one of our shop-in-shop locations where a basic range of our meat is available for purchase:
Tuincentrum Osdorp, Amsterdam, Osdorperweg 247
