Ordering and Delivery
Ordering
On our website, you can choose from over 1000 products. Using our convenient navigation, you can search by category to find the best piece of meat, sauce, or rub that suits you. In addition to searching via our navigation bar, you can also use our search function at the top of the homepage. All search results are clearly displayed and can be sorted from A to Z and vice versa.
Once you’ve found what you were looking for and placed it in the shopping cart, you can easily complete your order through the cart. If you already have an account and are logged in, your information will be displayed during checkout. If you don't have an account yet, you can easily create one now. Once you’re in the cart, you can also redeem a gift card. Simply enter the code in the designated field, and the amount will be immediately deducted.
If you need help logging in, ordering, or simply prefer to have someone assist you over the phone, you can always contact us via 0172-577147. We are available to assist you by phone on weekdays between 9:00 AM and 5:30 PM.
What are the delivery times for evening deliveries?
Our packages are delivered from Monday to Friday, except on Wednesdays, between 5:00 PM and 10:30 PM. This can be to any address within the Netherlands or Belgium, except the Wadden Islands and French-speaking Belgium. After placing your order, we will notify you, and the carrier will send you an email with the chosen time window. Using the provided track and trace information, you can easily track your package online. Any delivery instructions for the driver can be provided via live chat.
On the delivery day, you will receive the email with track and trace information around 3:00 PM, allowing you to check the time window for delivery. We recommend being at the address you chose at the time of delivery. If you are unexpectedly not home, we advise leaving delivery instructions for the driver, such as which neighbors the package can be delivered to. If no instructions are left and you are not home, the driver will attempt to deliver the package to one of your neighbors. Please keep an eye on the notifications and ensure your neighbors are aware that meat products are in the box, which should be stored in the refrigerator or freezer.
Which delivery days do we follow?
We deliver from Monday to Friday. During the ordering process, you can choose your preferred delivery day and schedule your delivery in advance. If you want your package as soon as possible, the following deadlines apply:
Monday evening delivery; order before Monday 11:00 AM
Tuesday evening delivery; order before Tuesday 11:00 AM
Wednesday evening delivery; order before Wednesday 11:00 AM
Thursday evening delivery; order before Thursday 11:00 AM
Friday evening delivery; order before Friday 11:00 AM
Pick-up
Of course, you can also pick up your order in Ter Aar. You can select this as a shipping method. Once you've placed your order, you can pick it up. You will also enjoy a standard discount on the entire order when picking up. Pick-up is available on weekdays between 9:00 AM and 5:30 PM, and on Saturdays between 9:00 AM and 3:00 PM. You are also welcome to visit without placing an order in advance. Just keep in mind that you may have to wait a bit while we prepare your order. Luckily, we have delicious coffee!
Our Address:
Hertog van Beijerenstraat 23
2461 EM Ter Aar
(Bovenland Industrial Area)
Our Sustainable Packaging
We place great value on sustainable packaging. For that reason, we do not use polystyrene (EPS) or other environmentally harmful materials. Our packaging is fully recyclable, biodegradable, and/or reusable. For daytime deliveries, we don't use extra packaging, and your order will be delivered in our cooling bag.
Your order is neatly packed in a cooling sleeve.
In the cooling sleeve, you will find ice packs. These deep-frozen ice packs keep your products at the right temperature. The contents of the ice packs are 100% natural and environmentally friendly. After use, you can cut open the ice packs and dispose of the contents down the sink. Ensure the ice packs are at room temperature before doing this, as it makes disposal easier. You can then throw the packaging away with the rest of your waste. You can also reuse the ice packs at home to keep things cool during shopping or a day at the beach.
The cooling sleeve with ice packs must be transported in an insulated manner. We package these in a recycled box that can be disposed of with your paper waste.
This way, we have created suitable packaging that ensures you receive your order in perfect condition while collectively taking care of the environment around us.
Are there shipping costs?
Shipping perishable goods is a complex process. It is crucial that the products are transported under specific conditions and delivered at the correct temperature. For that reason, the costs involved are higher than for shipping a book. We try to keep these costs as low as possible. We apply the following shipping fees:
For orders up to €50, we charge €10.95 for shipping (For Belgium €12.95)
For orders between €50 and €89, we charge €8.95 for shipping (For Belgium €10.95)
Orders above €89 are free of shipping costs (For Belgium, free shipping starts from €100)
It’s a waste of packaging and the transporter's time to place a very small order. It’s worth filling up your cart, both for yourself and the environment.
Tips for storing your products at home
Once your order arrives, we recommend placing it directly into the freezer. The labels on the products will indicate the shelf life if stored in the freezer, which is usually a minimum of 3 months at -18°C. If you plan to use the products, it’s best to take them out 1-2 days in advance and place them in the fridge. After thawing, the products have limited shelf life, and we advise against refreezing them.
If you forget to take your meat out of the freezer, you can thaw it quickly. Check if the packaging is still vacuum-sealed. If so, you can place the meat, packaging included, in a container of cold running water. This will speed up the thawing process. If the packaging is no longer vacuum-sealed, you CANNOT use this method.
When are deliveries made to the Wadden Islands and French-speaking Belgium?
We currently deliver once a week to French-speaking Belgium. On Tuesday afternoon, we hand over the packages to PostNL. These packages are sorted the same evening and delivered within 24 to 48 hours. We pack these packages in EPS boxes with gel packs inside. This keeps everything chilled for up to 48 hours. Unfortunately, we cannot guarantee frozen delivery for these shipments. The following deadlines apply:
Wednesday/Thursday daytime delivery; order before Tuesday 12:00 PM
For orders to Belgium, we charge standard shipping costs of €10.95 to €12.95. Orders over €100 are free of shipping fees.
Return and Refund Policy
When purchasing products, consumers have the right to cancel the agreement without giving any reason within 14 days. After cancellation, you have another 14 days to return your product. You will be refunded the full order amount, including shipping costs. This cooling-off period starts the day after the consumer receives the product. This does not apply to perishable goods such as meat and fish. In those cases, returns are not possible.
During the cooling-off period, the consumer should handle the product and packaging carefully. The product should only be unpacked or used to the extent necessary to determine if you wish to keep it. If you decide to use your right of withdrawal, the product must be returned with all included accessories and, if reasonably possible, in the original condition and packaging.
Shop-in-shop locations
Don’t want to wait for your package? Choose one of our shop-in-shop locations where a basic assortment of our meat is available for purchase:
Tuincentrum Osdorp, Amsterdam, Osdorperweg 247
