We offer more than 1000 high-quality products on our website that you can order directly. Choose a category from the menu or search for your favorite product using our search function. Not sure what you want yet? No problem! We help you choose and, based on your preferences, recommend the best cut of meat, sauce, or rub that matches your dish. Our handy recipes and accompanying videos on the website ensure that you can prepare a great meal with ease.

How can I place an order?

Have you found what you were looking for? Simply add it to your shopping cart with a click on the order button. Then, feel free to browse a bit further to complete your order, for example, with a matching sauce or rub.
From your shopping cart, go to the next step. We need some information from you to complete the order, such as the delivery and billing address and your preferences regarding delivery and payment. You can also create an account here. It's not necessary, but it's very handy for future orders, so you don't have to fill in all your details again.

Have you filled everything in correctly and want to proceed with your order?

Click on the ‘place your order’ button, and we will start processing your order! You will immediately receive a confirmation email containing all the important details. Do you prefer speaking to someone for help choosing from our range or placing your order? Feel free to call us at (0172) 577 147. We are available every working day from 9:00 am to 5:30 pm.

I haven’t received a confirmation email, was my order processed?

We send the confirmation email immediately after the order is completed to the email address you provided. Didn’t receive a message from us? That’s unfortunate. Double-check if you entered the correct email address when placing your order (watch out for typos!) and check if the email ended up in your spam folder. Still not found? Send us an email or give us a call, and we’ll figure it out!

You can prevent future emails from Beef&Steak from ending up in your spam box by marking Beef&Steak as a safe sender in your email program. Check your email program's settings to see how to do that.

I already placed an order, but I want to add something. How can I do this?

Of course! The easiest way is to place a new order through the site and choose the option ‘Add-on Order’. After that, give us a quick call to let us know, and we can directly add it to your current order.

If I order meat now, when will it be delivered?

We aim to get your order to you as quickly as possible. If you order before 11:00 in the morning, we ensure that your package is handed over to the carrier the same day, with delivery that evening. Orders placed after 11:00 will be delivered on the next possible delivery date or on a preferred date of your choice, depending on your preference. We always do our best to ensure that your order arrives on time and in perfect condition.

Can I still change my order?

Yes, it’s possible! If you want to change your order, send an email to info@beefensteak.nl. Clearly indicate the changes you want to make, and we’ll do our best to accommodate your request. You can also reach us by phone at 0172 577 147 for immediate assistance.

When can I pick up my order?

You can pick up your order immediately after placing it in our store. As soon as your order is ready, we will send you a confirmation. You are also very welcome to place your order at the counter in the store. Feel free to stop by and enjoy our personal service and products.

When will my BBQ be delivered?

Our specialist for pallet transport will soon contact you, either by phone or email, to coordinate the delivery of your BBQ. Please note that this will be a daytime delivery, not an evening delivery.

When will my package be delivered?

We don’t guarantee exact times. We guarantee that we will hand over the package to the carrier on the same day for same-day evening delivery. Orders after 11:00 will be delivered at the next possible opportunity or on a date of your choice.

How can I track the progress of my order?

As soon as the package is sorted by the carrier, an automated email will be sent with the track & trace information. In the email, there is also a link to leave comments for the driver. You can also arrange a ‘safe place’ delivery through this link.

Can I change my shipping address after I have placed my order?

You can change your address using the track & trace functionality. Please note that this may delay the delivery of your package by 1 to 2 days.

Can I have my order delivered?

Yes, when placing your order, you can choose home delivery. We ensure that your meat is delivered quickly and carefully to your home, so you don’t have to worry.

Can you portion the meat for me?

The vast majority of our assortment is already offered in portions. Different portions can be viewed and selected on the website.

Can I cancel my order?

Yes, you can cancel your order by calling or emailing us. However, please note that if your order is already on its way, cancellation is no longer possible.

Shipping and Delivery

What should I do if my order does not arrive within the expected time?

For information on the delivery of your order, we recommend first checking the track & trace provided by the carrier. Here, you will find all the details about the status of your package, including any delays.

If your order does not arrive within the expected time, you can send an email to info@beefensteak.nl. We will contact you as soon as possible to find a suitable solution together.

Are delays expected during holidays or peak seasons?

To ensure smooth delivery, we recommend placing your order well in advance during busy periods. Our frozen products have a long shelf life. Delays may occur during holidays or peak seasons.

Do you offer free shipping for orders over a certain amount?

Yes, we offer free shipping for orders over 89 euros.

When will I receive the products at home?

Beef&Steak delivers orders to your home on the same or the next day, Monday through Friday. For example, if you want your meat at home on Wednesday, make sure the order is placed before 11:00 am on the same Wednesday. You can always choose a preferred delivery time during the ordering process. You can schedule deliveries up to 2 weeks in advance. Please note: Orders placed after 11:00 am on Friday will be delivered starting the following Monday.

How does home delivery work?

From Monday to Friday, we deliver to any address in the Netherlands and Belgium (except the Wadden Islands and French-speaking Belgium) between 17:00 and 22:30. On the day of delivery, you will receive an email from our delivery driver around 15:00 with a track and trace link, which will indicate a more specific time window. If you are unable to be there at that time, you can leave a message for the driver, for example, to leave the package with your neighbors. If you are not home and have not left any delivery instructions, the driver will still try to deliver the package to one of your neighbors.

Tip: Inform your neighbors about the possible delivery, so they know it is a shipment of meat products that should be stored in the refrigerator or freezer.

When do you deliver to the Wadden Islands and French-speaking Belgium?

We currently deliver once a week to French-speaking Belgium. On Tuesday afternoon, we hand over the packages to PostNL. These packages are sorted at the sorting center the same evening and then delivered within 24 to 48 hours. If you order before 12:00 noon on Tuesday, the order will be delivered during the day on Wednesday or Thursday.

Can I pick up my order myself?

Would you prefer to pick up your order at our store in Ter Aar? Indicate this when placing your order. Once your order is ready, we will send you an email. You can pick up your order during opening hours. The store is open on weekdays from 9:00 to 17:30 and on Saturday from 9:00 to 15:00.

Beef&Steak Store:
Hertog van Beijerenstraat 23
2461 EM Ter Aar
(Industrial area Bovenland)

Are the products always delivered frozen?

Yes, the meat products are always delivered frozen to ensure the best possible quality. Tip: Have your meat delivered 1-2 days earlier, so you have time to thaw it. If you pick up your order, we can slowly thaw the meat for you in our special 0-degree storage. If you would like this, please indicate it in the comments section when placing your order.

What are the shipping costs?

Netherlands

There are no shipping costs for orders from €89,- within the Netherlands. For smaller orders, the shipping costs are €8.95 (or €10.95 for orders under €50,-).

Belgium

For orders to Belgium, we charge standard shipping costs of €10.95 to €12.95. Orders over €100 are free of shipping costs.

Why are your shipping costs higher than, for example, bol.com?

Shipping perishable goods is a complex process. It is crucial that the products are transported under specific conditions and delivered at the correct temperature. For this reason, the costs associated with this process are higher than for shipping something like a book. However, we do our best to keep these costs as low as possible.

Products and Availability

How can I order meat from you?

You can easily order meat through our website. Choose your favorite products, add them to your shopping cart, and complete your order. We take care of the rest! If you need assistance with ordering, we are always ready to help you.

What is the origin of your meat?

The origin of our meat varies by product and is clearly stated on our website. We carefully select our suppliers to offer you the best quality. If you have specific questions about the origin, feel free to contact us.

How is the meat from my order packaged?

Our meat is frozen and vacuum-packed. This ensures that the meat stays fresh longer and retains its flavor. The packaging is also convenient for storing in your freezer.

Do you deliver fresh or frozen meat?

We only deliver frozen meat. By quickly freezing the meat right after slaughtering and portioning using a special shock-freezing process, we guarantee the highest quality and freshness. This process ensures that the flavor, texture, and nutritional value of the meat are optimally preserved, so you can always count on the best taste upon arrival.

How long can I store the meat?

The shelf life of the meat varies by product and is indicated on the packaging. This way, you know exactly how long you can safely store the meat in your freezer.

Is this product currently in stock?

You can easily check the current stock status of our products on our website. This way, you immediately know whether the product is available. If you have any questions, we are happy to assist you further.

Will this product be back in stock in the future?

Unfortunately, we cannot always accurately predict when a product will be back in stock. For more information, you can send an email to info@beefensteak.nl. We will keep you updated as soon as the product becomes available again.

How can I get notified when this product is back in stock?

Send an email to info@beefensteak.nl and we will inform you as soon as the product is available again. This way, you will never miss out on your favorite products.

How can I best store the meat?

Have you received your products? Then place them directly in the freezer. On the labels, you will see the expiration date of each product. Most meat products have an average shelf life of 1 to 2 years at a temperature of -18 degrees Celsius, thanks to our high-quality freezing process. We recommend taking the meat out of the freezer 1 to 2 days before consumption and letting it thaw in the refrigerator. After thawing, the products have a limited shelf life, and we advise against refreezing the meat.

How can I thaw the meat quickly and how do I do that?

It can happen that you forget to thaw the meat in time. You can then thaw it quickly by holding the meat, packaging and all, under cold running water. Be sure that the packaging is still properly vacuum-sealed! If it is no longer vacuum-sealed, water will get to the meat and the quality will significantly deteriorate.

Can I refreeze meat that has already been thawed?

Once meat or fish has been thawed, we recommend consuming it within 5 days. Refreezing is not possible if a product has completely thawed and has been above 7 degrees Celsius (4 degrees for chicken).

The vacuum packaging is no longer intact; what can I do?

We check the packaging carefully to ensure it is properly vacuum-sealed before shipping. However, sharp edges from ice can occur during transport, which can damage the packaging. Unfortunately, this cannot be avoided. A leaked package will not compromise the quality of the product. We recommend wrapping the meat in plastic wrap if you wish to store it for a longer period. Note: during thawing, meat juices may leak from the packaging.

What are the best cooking temperatures for meat?

When preparing meat in the oven or on the barbecue, you need to consider both the cooking temperature and the internal temperature of the meat. The cooking temperature is the temperature of your oven or BBQ, while the internal temperature is measured with a meat thermometer inserted into the center of the meat. The ideal temperature varies by type of meat.

Where can I find information about the nutritional values?

In the nutritional value table, you will find all the information sorted by product type. Find the nutritional values of our products here: Nutritional Values

I am allergic or have guests with an allergy. Can I eat your products?

All ingredients are listed for each product on the website. You can thus easily see whether it contains ingredients you are allergic to.

Payment and Gift Cards

What payment methods do you accept?

You can securely and quickly pay online through our website with iDeal, Paypal, VISA, Mastercard, American Express without extra charges, pay later (+ €0.99), or redeem your Webshop Giftcard. If you choose ‘pick up in store’, you can pay on the spot with debit or cash.

Can I pay with a credit card/debit card?

Yes, you can pay online on our website with a credit card or debit card. This is quick and secure.

Do you accept PayPal or other online payment platforms?

Yes, we accept PayPal and other online payment platforms for your convenience. This allows you to pay easily and securely.

Can I pay with a gift card or store credit?

You can pay with a gift card, which must be used in full at the time of purchase. We do not work with remaining balances. Unfortunately, we do not offer store credit.

Can I use mobile payment options like Apple Pay or Google Pay?

No, at this time, we do not offer Apple Pay or Google Pay. However, we are working on adding more payment options in the future.

Are there extra costs for certain payment methods?

A fee of €0.99 is charged for Klarna. For the other mentioned payment methods, there are no extra costs. You can therefore choose your preferred payment method without worry.

Can I set up automatic recurring payments?

No, it is currently not possible to set up automatic recurring payments.

Do you sell gift cards?

Yes, we sell gift cards. These are perfect to give as a gift to friends and family. Our gift cards are easy to redeem and always a pleasure to receive.

I have not received my gift card. What now?

If you have not received your gift card, please contact us via email. Also, check your spam folder to ensure that the email has not ended up there. We are happy to resolve the issue for you.

Do I need to use my gift card in one go?

Yes. Because it is a gift voucher and not a credit note, you cannot use it in parts. Make sure you use the entire amount of the gift card in one order.

Do I get a remaining balance if I do not use my gift card in full?

No, we do not offer a remaining balance if you do not use your gift card in full. So make sure to use the full amount of the card during your order!

If I return a product that I paid for with a gift card, how does that work?

If you return a product that you paid for with a gift card, you will receive a new gift card for the value of the returned item. The amount will be added back to the gift card.

Shipping and Delivery

What are the shipping costs?

The shipping costs depend on the total amount of your order and the delivery method chosen. You can find the exact shipping costs on our website during the checkout process.

Do you offer free shipping?

Yes, we offer free shipping on orders over €50. This is our way of thanking you for your order!

What are the delivery times?

The delivery times may vary depending on your location. Normally, we aim to deliver within 2-3 business days after receiving your order. We will keep you updated on the status of your order.

Can I pick up my order in the store?

Yes, you can choose to pick up your order in our store. Please select this option during checkout. You will then receive a notification when your order is ready for pickup.

Can I specify a different delivery address?

Yes, you can specify a different delivery address during checkout. This is convenient if you want to send a gift or if you are not home to receive the package.

Can I change the delivery address after placing the order?

Unfortunately, we cannot change the delivery address once the order has been placed. Please double-check your address during the ordering process to avoid issues.

Do you also deliver to other countries?

Currently, we only deliver within the Netherlands. However, we are working on expanding our shipping options in the future.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the status of your order.

My order has been delayed. What now?

We are sorry to hear that! Please contact us via email or phone so we can assist you with the status of your order and provide a solution.

What should I do if my order is lost?

If you suspect that your order is lost, please contact us as soon as possible. We will investigate the issue and work to resolve it.

What if a product is missing from my order?

If a product is missing from your order, please contact us immediately. We will look into it and ensure that the product is sent to you as soon as possible.

Returns and Complaints

What is your return policy?

We want you to be completely satisfied with your order. If a product does not meet your expectations, you can return it within 14 days of receiving your order. Please note that perishable products cannot be returned for health and hygiene reasons.

How can I report a complaint?

If you have a complaint about a product or our service, please contact us as soon as possible. We value your feedback and will work to resolve the issue to your satisfaction.

How do I process a return?

If you want to return a product, please contact us first. We will provide you with instructions on how to return the item. Please ensure that the product is unopened and in the original packaging, if applicable.

How long does it take to process a refund?

Once we receive the returned product, we aim to process your refund within 14 business days. You will receive a notification once your refund has been processed.

I received a product with quality issues. What should I do?

We apologize for any inconvenience caused. Please contact us immediately with photos of the issue, and we will do our best to find a suitable solution.

Do I get compensation if a product is not as described?

If a product is not as described or is defective, we will do our best to rectify the situation. This can include a refund, replacement, or compensation based on the situation.

General Questions

How can I contact customer service?

You can contact our customer service via email at info@beefensteak.nl or by calling us during office hours. We are happy to help you with any questions or concerns.

What are your opening hours?

Our opening hours are Monday to Friday from 9 AM to 5 PM. You can reach us via email or phone during these hours.

You can subscribe to our newsletter via the website. Simply enter your email address in the designated field, and you will receive the latest news and special offers!

Can I make special requests for my order?

If you have special requests for your order, please contact us before placing your order. We will do our best to accommodate your wishes!

Are there discounts for large orders?

Yes, we offer discounts for larger orders. Please contact us for more information on the available discounts and conditions.

Can I provide feedback on your products or services?

We welcome your feedback! Please contact us via email or leave a review on our website. Your input is invaluable to us as we strive to improve our products and services.

Contact and Customer Service

What are your contact details?

Phone number: (0172) 577 147
Email: info@beefensteak.nl

How can I reach customer service?

You can reach our customer service by phone on weekdays from 09:00 to 12:00 and from 12:45 to 17:00. On Saturdays, we are available by phone between 09:00 and 11:00. We aim to respond to emails within 1 hour during office hours.

What are the customer service hours?

Our customer service is available on weekdays between 09:00 and 17:30. Please note that if you want to call, we take a short break between 12:00 and 12:30. Additionally, we are available on Saturdays until 11:00. We are happy to assist you during these times.

Do you have a live chat option for immediate assistance?

Currently, we do not offer a live chat option. However, you can always reach us by phone or email.

Can I make an appointment with a representative?

Yes, you can schedule a phone call or an appointment with one of our representatives. Please contact us to arrange a suitable time.

What are the opening hours of Beef&Steak?

The store is open on weekdays from 09:00 to 17:30 and on Saturday from 09:00 to 15:00.

Newsletters and Feedback

Can I unsubscribe from your mailing list?

Yes, you can easily unsubscribe via the unsubscribe link at the bottom of each email. If you cannot find the link, please send us an email and we will manually unsubscribe you.

Yes, you can subscribe to our newsletter during checkout in the shopping cart. If you do not see the option, please send an email to info@beefensteak.nl and we will manually sign you up.

Can I provide feedback or file a complaint using your contact details?

Yes, you can provide feedback or file a complaint by sending an email to service@beefensteak.nl.

Return Policy and Issues

What is your return policy for items that arrive late or damaged?

For food products, these cannot be returned. If an item arrives late or damaged, we kindly ask you to send an email to info@beefensteak.nl with a photo of the damaged item. We will then work with you to find a suitable solution.

Others; General Information

Can I visit your physical store?

Yes, our physical store is located at Hertog van Beijerenstraat 23, 2461EM, Ter Aar, Netherlands.

Can I rent a BBQ with my BBQ order?

Unfortunately, we do not rent BBQs with our orders.

What about the pickup discount on offers?

The pickup discount does not apply to offers.

Do you use sustainable packaging?

We find it very important to package as sustainably as possible to minimize the environmental impact. For this reason, we do not use polystyrene (EPS) or other environmentally harmful packaging. The packaging we use is fully recyclable, biodegradable, and/or reusable.

What can I do with the used packaging?

The Beef&Steak cooler bag that your order is packed in looks nice and can always be reused. For example, use it for your (chilled) groceries or take it with you for a day at the beach. You can also keep the bag and return it to us later in our store in Ter Aar.

Inside the cooler bag are frozen ice packs that ensure the meat products stay at the right temperature. These ice packs are 100% natural and environmentally friendly! You can reuse the ice packs to keep all sorts of items cool. Handy for grocery shopping or cooling drinks on a day out! If you don’t want to reuse them, you can cut open the ice packs and dispose of the contents down the sink. The packaging can go with the plastic waste.

What is BEEF&STEAK?

The best experience for meat lovers is what we have aimed for since our founding in 2008. As enthusiasts, we started our online butcher shop and home delivery service so that everyone has access to the finest meats and special cuts. We bring meat with real flavor, including lesser-known cuts, and we want to introduce the Netherlands to new tastes and experiences. Read more about our company here: About Us

What are the opening hours of Beef&Steak shop-in-shops?

Tuincentrum Osdorp, Amsterdam

Osdorperweg 247
Amsterdam-Osdorp
Monday to Saturday: 09:30 - 18:00
Sunday: 12:00 - 17:00

Do you still have BBQ workshops?

At the moment, we are not offering workshops due to renovations at the workshop location. For more information, keep an eye on the newsletter.