Frequently Asked Questions

DELIVERY AND PACKAGING

When will I receive the products?

Beef&Steak delivers orders on the same or the next day to your home, from Monday to Saturday. For example, if you want your meat at home on Wednesday, make sure that the order reaches us before 10 a.m. on that same Wednesday. You can always choose a desired delivery time during the ordering process. You can order up to 5 working days in advance. Please note: Orders placed after Friday 12:30 PM will be delivered from the following Monday.

How does home delivery work?

On Mondays, Tuesdays, Thursdays and Fridays we deliver to any address in the Netherlands and Belgium. (with the exception of the Wadden Islands and French-speaking Belgium) between 5:00 PM and 10:00 PM. On the day of delivery you will receive an e-mail from our delivery person around 3 p.m. with a track and trace link in which he indicates a more specific time window. On Wednesdays and Saturdays we deliver to any address in the Netherlands (with the exception of the Wadden Islands) between 08:00 and 18:00. If you are unexpectedly prevented at that time, you can also leave a message for the delivery person, so that we can deliver the package to your neighbors, for example. If you are not at home and have not provided any delivery instructions, the delivery person will try to deliver the package to one of your neighbors anyway. Tip: inform your neighbors of any delivery, so that they can take into account that it concerns a shipment with meat products that must be kept in the fridge or freezer.
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When do you deliver to the Wadden Islands and French-speaking Belgium?

We currently deliver once a week in French-speaking Belgium. On Tuesday afternoon we hand over the packages to PostNL. These parcels are sorted the same evening at the sorting center and then delivered within 24 to 48 hours.  If you order before 12 noon on Tuesday, the order will be delivered during the day on Wednesday/Thursday.

Can I pick up my order myself?

Would you rather pick up your order at our store in Ter Aar? Then indicate this with your order. As soon as your order is ready, we will send an email. You can pick up your order during opening hours. The shop is open on weekdays from 9:00 am to 5:30 pm and on Saturdays from 9:00 am to 3:00 pm.

Beef&Steak Shop:
Hertog van Beijerenstraat 23
2461 EM Ter Aar< br />(Industrial Park Bovenland)

Are the products always delivered frozen?

Yes, the meat products are always delivered frozen, in order to guarantee the best possible quality. Tip: have your meat delivered 1-2 days earlier, then you can have it defrosted in time. If you pick up your order from us, we can slowly defrost the meat for you in our special 0-degree cell. If you would like this, please indicate it with your order in the comments field.

How can I best store the meat?

Have you received your products, place them immediately in the freezer. You can see the expiration date of each product on the labels. Most of the meat products can be kept for at least 3 months at -18 degrees Celsius. We recommend taking the meat out of the freezer 1 to 2 days before consumption and placing it in the refrigerator. After thawing, the products have a limited shelf life and we do not recommend refreezing.

How can I defrost the meat faster and how do I do that?

Of course it can happen that you forgot to defrost the meat in time. You can then defrost it more quickly by holding the meat, packaging and all, under a cold tap. Please note that the packaging is still properly vacuum! If this is no longer vacuum, water will reach the meat and the quality of the meat will deteriorate considerably.

Can I refreeze thawed meat?

Once meat or fish has thawed, we recommend consuming it within 5 days. Refreezing is not possible if a product is completely thawed and has been above 7 degrees Celsius (for chicken 4 degrees Celsius).

The vacuum package is no longer intact, what can I do?

Before shipping, we carefully check whether the packaging is properly vacuumed. However, during transport, sharp edges of the ice cream may form which may damage the packaging. Unfortunately, this cannot be prevented. The punctured packaging will not affect the quality of the product, we recommend that you wrap the meat in cling film if you want to store it for a longer period of time. Please note: when defrosting, meat juices may run out of the packaging.

Do you use sustainable packaging?

We think it is very important to pack as sustainably as possible, so that the environment is burdened as little as possible. For that reason we do not use styrofoam (EPS) or other environmentally polluting packaging. The packaging used is fully recyclable, degradable and/or reusable. With daily delivery on Wednesday and Friday, you no longer have any packaging material at all and we deliver everything in a reusable cooler bag.

What can I do with the used packaging?

The Beef&Steak cooler bag that your order is packed in looks nice and you can always reuse it. For example, do your (refrigerated) groceries with it, or take it with you for a day at the beach. You can also keep the bag and return it to us at a later time in our store in Ter Aar.

The cooler bag contains frozen gel packs that ensure that the meat products remain at the right temperature. These gel packs are 100% natural and environmentally friendly! You can reuse the gel packs to keep everything refrigerated. Handy when shopping, or for cooling drinks, for example, during a day out! If you do not want to reuse them, you can cut open the gel packs and dispose of the contents via the sink. Make sure that the gel packs are at room temperature, then this will be easier. The packaging can simply be disposed of with the residual waste.

The cool bag with gel packs must of course be transported insulated. We pack this cooler bag in a recycled cardboard box with so-called ‘insulation mats’ around the cool bag. The insulation mats are also made from 100% recycled paper. You can dispose of both packagings with the waste paper collection.

What are the shipping costs?

Netherlands
You pay no shipping costs with an order from €75,- for shipping in the Netherlands. If you have a smaller order, the shipping costs are €6.95 (or €9,95 for orders under €35,-).

Belgiumë
For orders to Belgiumë we charge standard € 9.95 to € 12.95 shipping costs. Orders over € 150,- are free of shipping costs.

Why are your shipping costs higher than, for example, bol.com?

Shipping perishable goods is a complicated process. It is very important that the products are transported under certain conditions and are delivered at the right temperature. For that reason, the costs incurred for this are also higher than for sending a book. Of course we try to keep these costs as low as possible.

RETURNS AND CANCELLATION

Can I cancel the order and/or return the products?

Most of our products (meat and fish) fall under the ‘ perishable goods’. Unfortunately, it is not possible to return these products. Non-perishable products, such as sauces, rubs, books, etc. can be returned within 14 days. Do you want to return something? Please report this to us so that we can provide you with return instructions. After receiving the products (in their original condition and packaging), we will refund the full purchase price.

BBQ WORKSHOPS

Do you also give barbecue workshops?