Ordering and Delivery

Ordering

Via our website, you can choose from more than 1000 products. Thanks to our handy navigation, you can search per category which piece of meat, sauce, or rub suits you best. Besides searching through our navigation bar, you can also use the search function at the top of the homepage. All search results are clearly displayed and can be sorted from A to Z and vice versa.

Once you have found what you were looking for and placed it in the shopping cart, you can easily complete your order via this cart. If you already have an account and are logged in, your details will appear immediately at checkout. If you don't have an account yet, you can easily create one now. Once you are in the cart, you can also redeem a gift card by entering the code in the designated field and the amount will be immediately deducted.

If you need help logging in, ordering, or simply prefer to have someone assist you by phone, you can always contact us at 0172-577147. We are available by phone on weekdays between 10:30 - 12:00 and 14:00 - 17:00.

What are the delivery times for evening delivery?

Our packages are delivered Monday through Friday between 17:00 and 22:30. This can be to any address within the Netherlands or Belgium, except the Wadden Islands and French-speaking Belgium.

After your order, we register your package and you will receive an email from the carrier with the chosen time window. With the provided track and trace details, you can easily track your package online. You can give any delivery instructions to the driver via live chat.

On the day of delivery, you will receive the track and trace email around 15:00. You can use this to check the delivery time window. We advise you to be present at the chosen delivery address during this time. If you are unexpectedly not at home, we recommend giving delivery instructions to the driver, for example which neighbor may receive the package. If you are not home and have not provided instructions, the driver will try to deliver the package to one of the neighbors. Please keep an eye on the messages about this and ensure your neighbors know there are meat products in the box that need to be kept refrigerated or frozen.

Which delivery days do we offer?

We deliver Monday through Friday. During the ordering process, you can choose the desired delivery day and plan ahead. If you want your package as soon as possible, the following deadlines apply:

Delivery Monday evening; order before Monday 11:00 AM

Delivery Tuesday evening; order before Tuesday 11:00 AM

Delivery Wednesday evening; order before Wednesday 11:00 AM

Delivery Thursday evening; order before Thursday 11:00 AM

Delivery Friday evening; order before Friday 11:00 AM

Pickup

Of course, you can also pick up your order at our location in Ter Aar. You can select this as a shipping method. Once you have placed your order, it will be ready for pickup. You will also automatically receive a nice pickup discount on your entire order. Pickup is possible on weekdays from 09:00 to 17:30 and on Saturdays from 09:00 to 15:00. You are also welcome without prior ordering, but please be aware there might be a short wait while we prepare your order. Luckily, we have delicious coffee!

Our address:

Hertog van Beijerenstraat 23

2461 EM Ter Aar

(Industrial Area Bovenland)

Our sustainable packaging

We highly value sustainable packaging. For this reason, we do not use styrofoam (EPS) or other environmentally harmful packaging. The packaging we use is fully recyclable, biodegradable, and/or reusable.

Your order is neatly packed in a cooling sleeve.

Inside the cooling sleeve you will find ice packs. These deep-frozen ice packs ensure your products stay at the right temperature. The contents of the ice packs are 100% natural and environmentally friendly. After use, you can cut open the ice packs and dispose of the contents down the drain. Make sure the ice packs are at room temperature to make this easier. The packaging can then be disposed of with the regular waste. You can also reuse the ice packs at home to keep things cool during grocery shopping or a day at the beach.

The cooling sleeve with ice packs must of course be transported insulated. We pack this cooler bag in a recycled outer box which you can recycle with paper waste.

This way we have put together suitable packaging so that you receive your order in the right condition and together we consciously protect the nature around us.

Are shipping costs charged?

Shipping perishable goods is a complex process. It is very important that products are transported under certain conditions and delivered at the correct temperature. For that reason, the costs are higher than shipping a book, for example. We try to keep these costs as low as possible. We apply the following shipping fees:

For orders up to €50, we charge €10.95 shipping (For Belgium €12.95)

For orders between €50 and €89, we charge €8.95 shipping (For Belgium €10.95)

Orders above €89 have free shipping (For Belgium from €100)

It is of course a waste of packaging and the carrier's trip to place a very small order. Therefore, it pays off to fill your cart well, both for you and for the environment.

Tips for storing your products at home

Once your order has arrived, we recommend placing it directly in the freezer. On the labels of the products, you can find the shelf life of these products when stored in the freezer. This is almost always at least 3 months at -18 degrees Celsius. If you want to use the products, it is best to take them out of the freezer 1-2 days in advance and place them in the refrigerator. After thawing, the products have limited shelf life and we advise against refreezing.

If you have forgotten to take your meat out of the freezer, you can defrost it faster. Check if the packaging is still vacuum sealed. If so, you can place the meat with the packaging in a bowl of cold running water. This way the product is defrosted faster. If the packaging is no longer vacuum sealed, you cannot use this method.

When is delivery available on the Wadden Islands and in French-speaking Belgium?

We currently deliver daily to the Wadden Islands and French-speaking Belgium. In the afternoon, we hand over the packages to DHL. These packages are sorted the same evening at the DHL sorting center and then delivered within 24 to 48 hours. We pack these packages in boxes with ice packs. This keeps everything cooled for up to 48 hours. Unfortunately, we cannot guarantee frozen condition on these deliveries.