Shipment and delivery
We pack your order with great care. If you order meat online you want to receive your parcel on time and in perfect condition. We have two shipping partners we works with. Foodnetwork is a parcel service specialized in food products. The othe option is our courier service with same-day option. In both cases your order is in transit for no longer than 12 hours.
You can choose from:
- Shipment with Foodnetwork in The Netherlands
- Shipment with Foodnetwork in Belgium
- Shipment via PostNL to the Wadden Islands and Kaag island
- UPS shipment to Germany
- Pick-up in Ter Aar
Cost of shipment
Foodnetwork and PostNL
To 35 euro: € 9,95
From 35 to 60 euro: € 5,95
From 60 euro: free
To 35 euro: € 14,95
From 35 to 100 euro: € 9,95
from 100 euro: free
Deliveries are on Tuesday to Saturday. On Tuesday, Wednesday, Thursday and Friday your order will be delivered between 17:00 en 22:00 hour, only on personal adresses, no business addresses. On Saturday delivery takes place between 9:00 and 14:00 hours. The products are packed in an insulated cooling box with ice elements added. The driver gives you the content of the box, not the box itself. You receive a notification with the time of delivery at 9:00 AM the day of delivery.
It is important you are at home when the order is delivered. An e-mail will be sent to you stating the estimated time of arrival and a track and trace link. PostNL will try to call you when there’s nobody home. If it’s impossible to deliver an order due to the fact that there’s nobody at home you can have the order presented again at your door, via courier, at an additional price of 17,50. If the cause of the problem is PostNL you will have the parcel delivered again at no additional cost.
Delivery* order before:
Tuesday evening Monday 16:15 hours
Wednesday evening Tuesday 16:15 hours
Thursday evening Wednesday 16:15 hours
Friday evening Thursday 16:15 hours
Saturday Friday 13:00 hours
*Delivery takes place between 17:00 en 22:00 hours. On Saturday between 09:00 and 14:00.A specific time cannot be given beforehand.
PostNL for the Wadden Islands and Belgium
We offer PostNL shipment for addresses on the Wadden Islands and Kaag Island. Please call us on 0172-577147 to make a delivery arrangement. You will not find the option in checkout, but we can book this manually for you.
Delivery on another day
You can choose to have your order delivered on a later date. You can choose a date in the check-out.
Pick-up at Beef&Steak
Your order can be picked up in Ter Aar on work days between 09:00 to 17:30 hours. On Saturday between 9:00 and 13:00 uur. Your order is ready shortly after you have placed it on the website. Our address is:
Planning Your delivery
We recommend that you delivered a day before you want to use the meat, or earlier if you want to store the meat in the freezer (for dinner or a barbecue).
Return and refund policy
When purchasing products, the consumer can terminate the contract without giving any reason within 14 days. You have 14 days to return your product. You will then be credited with the total amount, including shipping. This period commences on the day following receipt of the product by the consumer. This does not include perishable goods such as meat and fish. Returns are not possible in this case.
During this period the consumer will treat the product and packaging with great care. He will only unpack the product to the extent or use as necessary to assess whether he wishes to retain the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - return in its original condition and packaging.
To exercise this right, please contact us via firstname.lastname@example.org or by calling 0172-522780.